AWS named a Leader in Gartner’s 2026 Magic Quadrant for CCaaS
In brief
- AWS Connect Customer is named a Leader in Gartner’s 2026 CCaaS Magic Quadrant.
- The recognition highlights AWS’s innovation in customer experience.
- The ranking is based on years of development, according to AWS.
AWS has been recognized as a Leader in Gartner’s 2026 Magic Quadrant for Contact Center as a Service (CCaaS) with AWS Connect Customer. The company states this reflects years of innovation in customer experience.
What it changes for you
- Marketing & AdvertisingMarketing and advertising firms can leverage AWS Connect for more efficient contact centers.
- Public SectorPublic sector organizations gain a Gartner-validated CCaaS tool to modernize customer services.
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